We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.
If you seemed to lose your pass or email verification, simply look it up here:
Search your orderAfter you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.
Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request
* All we need is the email address you used during checkout. A new link will immediately be sent by email
and text message.
All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.
In our system, one “day” equates to 24 hours of usage. So, if you make your first redemption in the afternoon on a 1-Day Pass, you will have exactly 24 hours from that time to continue using your pass at other locations. The clock starts after your first redemption, and your pass will expire after the number of hours associated with the duration of your pass.
Clicking on the calendar icon in the mobile pass will let you know when you can start using the pass, or if it’s already activated. You can also see the date your pass expires and is no longer available through this feature. A pass must be activated within 60 days of purchase. Activation of a pass can take place at any of the attractions and will occur at your first use of the pass with an attraction.
We do not currently offer upgrading to a different duration pass.
To transfer a pass to another recipient, click the Transfer icon on the Pass page. From there, enter the recipient’s information. Email address is required to transfer the pass. Please note that passes that have already recorded a redemption cannot be transferred to another user.
Refunds on a pass that has not been activated can be requested within 70 days of your purchase of the pass, after which no refunds will be provided. Restrictions on refunds apply. No refunds will be provided where a pass is activated or in respect of any specific attraction. For full details, please read our Terms and Conditions.
We encourage the attractions in our passes to avoid required reservations. However, some attractions on the pass may require that you select a date and time to visit. If this is the case, information on how to make the reservation will be included on the Admission page for that attraction.
Please reach out to the attraction to speak with a staff member. Clicking on the ‘Info’ button on the Venue page will provide you with a phone number to call.
Unless specified in the venue’s offering, additional fees like parking are not included.
Submit a help request and our support team would be happy to update this for you. Please include the account information that needs to be updated in your request.
Please reach out to our support team via phone, text, or by sending a message through the Request Support option a little lower on the screen.